Inbound Customer Service Opening (Immediately Hiring

INBOUND CUSTOMER SERVICE OPENINGS

We are looking for inbound customer service agents to support projects for a wide variety of clients. You will be responsible for answering inbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise. Candidates should have a social and positive demeanor, a strong work ethic, and a track record of working well with customers.

Wichita, KS

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information and coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to appropriate staff and managerial for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Apprent to conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with team and customers.

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off.
• Incentives & Rewards.
• Health benefits:
  
  comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement savings programs where available.
• Disability insurance.
• Life insurance.
• Supplemental insurance (accident and critical illness).
• Career growth opportunities.
• Paid training.
• Team-oriented work environment.
• Casual dress code.

MCI is an equal opportunity employment and hiring organization. All employment, training and promotion are based on business needs, job requirements and individual qualifications and do not discriminate on the basis of race, color, religious creed, national origin, gender identity, sexual orientation, age, disability or any other status prohibited by law. MCI takes no retaliation against any applicant or employee who reports or helps to investigate discrimination or provides credible information regarding any potential discrimination.

All submissions, applications, hires, promotion, job task changes and changes to the removing status as well as all harassment or retaliation claims are tracked and handled by MCI’s Human Resources.