Customer Service

Position would require the candidate to be a W2 employee of Donatech. US Citizenship/Permanent Resident Required.

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
• Effectively manage a large amount of written communication and data while complying with internal and external process.
• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize enterprise system (SAP) to input or extract repair/material data.
• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge of client organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
• OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident “Green Card” holder
• Previous experience working in a customer-facing role
• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
• Strong email and MS office software skills

• SAP experience