Customer Service Agent (Hiring Immediately

Position Overview

Customer Service Representative supporting commercial and public sector clients in Wichita, KS. Handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related questions while representing well-known brands.

• Listen to and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade customers.
• Explain and position products and processes when interacting with customers.
• Appropriately escalate customer dissatisfaction.
• Ensure first‑call resolution through problem solving and effective call handling.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Strong problem‑solving and conflict‑resolution abilities.
• Customer‑service oriented (empathetic, responsive, patient).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are common.
• Excellent interpersonal skills and ability to build relationships.

• Must be authorized to work in the United States.
• May be required to submit to a background/security investigation and drug screening.

Conducted in a professional office environment. The employee will be required to sit, stand, and use a computer and telephone headset for extended periods. Occasional movement within the office and handling of items up to 40 pounds may be required.

MCI maintains a work environment free from discrimination and is an equal opportunity employer. Employment decisions are based solely on merit and qualifications.