Collection Agent

Collections Call Center Representative Work Schedule

Earliest shift starts at 8 a.m.

Latest shift starts at 9 p.m.

Flexibility to work Saturdays now and Sundays in the future is required.

Bring your customer service skills and exceptional phone etiquette to our dynamic call center! Right now, we are seeking Collections Call Center Representatives to join our collections team. Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away!

Apply today!

As a Collections Call Center Representative, you will collect unpaid/past‑due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.

• Verifying account information and updating as needed
• Documenting each call
• Meeting and exceeding company collections standards as well as call quality standard scores
• Complying with FDCPA and state legal requirements
• Providing appropriate payment options and negotiating according to language of company loan agreements
• Obtaining debit or credit card data from customer and saving it in the customer record

As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem‑solving abilities, and sound judgment are essential for success in this role.

• High school diploma or GED
• 6+ months of phone‑based collections, customer service, or sales experience
• Call center collections experience, a plus
• Data‑entry experience
• Successful decision‑making and negotiating abilities
• Attention to detail and ability to multi‑task
• Ability to work a flexible schedule
• Ability to work in a MS Windows‑based environment