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Public Utilities Call Center Information Specialist

Job in Wichita, Sedgwick County, Kansas, 67232, USA
Listing for: City of Wichita
Full Time position
Listed on 2026-09-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, Clerical
Salary/Wage Range or Industry Benchmark: 36000 - 52000 USD Yearly USD 36000.00 52000.00 YEAR
Job Description & How to Apply Below

The City of Wichita is seeking a Call Center Specialist for Public Works & Utilities to deliver exceptional customer service and accurate information to residents. You will handle inquiries, complaints, and service requests, documenting information and guiding callers to the right resources.

Workdays are Monday through Friday, 8:00am to 5:00pm. The role requires strong communication, problem-solving, and CRM familiarity, with a focus on accuracy and empathy in every interaction.

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