Customer Service Support Representative

Pay Range: $20.00hr - $21.00hr Job Overview:
Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, the candidate will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Responsibilities:
Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. Assist in updating internal stakeholders on order status and any issues. Support the generation of order related documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Perform other duties as assigned.

Minimum Qualifications:

High school diploma, secondary education level or equivalent. Two years of related work experience. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.