Customer Service Support

Job Title:
Office/Administration - Customer Service Support Lv1

Pay Range: $18 - 19.41/Hr. On W2 (Depending on Experience/Interview)

Duration:
Contract Role (Possible Extension or Temp to Hire for Right Candidate)

Available

Schedule:

Monday
- Friday 7:00 AM - 4:00 PM (Can be 6-3 or 8-5 as well)

Job Description:

The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.

In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Assist in identifying potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions as directed.

Assist in updating internal stakeholders on order status and any issues.

Support the generation of order-related documents as outlined in established processes.

Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customers facing customer service representatives.

Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.

Other duties as assigned

Minimum Qualifications

High school diploma, secondary education level or equivalent

Two years of related work experience.

Pride Global and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Pride Global and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.