Operations Supervisor

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

• Adhere to Bombardier General Work Requirements
• Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean manufacturing. Ensure that regular established safety/security audits are conducted and discrepancies are addressed.
• Perform supervisory responsibilities for assigned employees and area(s), for example, time card and vacation approvals, PMP and 30/60 day reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues, and salary adjustments, as well as employee schedules and leave
• Assist with customers in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. May be required to upsell additional work to Customer.
• Supervise the performance of maintenance and service work packages for assigned aircraft. Per assigned shift, manage labor hours per work package for accuracy and efficiency.
• On assigned shift, execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency. Ensure that work is performed in accordance with Repair Station / Quality Manual, Site Operating Procedures and FARs.
• As required, submit requests for engineering support (RED's, RFE's, SRPSA's and installs) in direct support of operations for all product lines.
• Support all teams (i.e. Quality, Invoice Analysts, Line Service, Materials) in returning aircraft to service after maintenance.
• May be required to act on behalf of Project Manager during absence (Business Aircraft only)
• Working knowledge to assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials. (Business Aircraft only)
• Review final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs). (Business Aircraft only, approve and sign).
• Responsible for meeting or exceeding facility financial objectives on all projects. May be required to issue and collect DPRs, reviews payment terms with customer.

• You typically have a minimum of 2 years of experience in performing aircraft heavy/line maintenance
• You typically have a minimum of 1 year of supervisory or 2 years of lead experience
• A&P license or otherwise appropriately certificated under FAR part 65
• Working knowledge of applicable Federal Aviation Regulations, for example, part 91, 121, 135, and 145
• Working knowledge of aircraft maintenance inspection programs for jet aircraft
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management…