Service Manager

Service Manager

Ascent Aerospace – Inspiring the next generation of flight!

Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made—making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution.

As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.

• Serve as the on-site technical lead and primary point of contact for service-related issues at key customer locations in the Wichita area
• Coordinates and interface directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management
• Diagnose and repair complex industrial control systems, including, but not limited to: PLCs, CNC controllers, field bus networks, and drive systems
• Read and interpret electrical schematics and have ability to use multi-meter to diagnose electrical circuits
• Support Service department by traveling to remote customer sites as necessary to perform planned preventive maintenance, machine controls upgrades, emergency service, and operator trainings for customers
• Follow policy and procedures including safe working practices
• Provide input for service bids and quotes
• Automated controls system programming
• Any additional duties assigned by management

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

• BS in Electrical / Electro-Mechanical Engineering, OR Technical Certificate and 3+ years of experience within the industrial automation industry or equivalent experience
• Able to lift up to 50lbs
• Able to work at the company or customer facilities, in excess of eight hours per day or 40 hours per week on a second shift and/or weekends if necessary
• Proficiency in Microsoft Office
• Experience demonstrating problem solving abilities and resourcefulness
• This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22.C.F.R. § is required

• Experience working in aerospace manufacturing & assembly
• Experience working in automation and/or machine tools industry
• Familiarity with Siemens automation and controls systems
• Ability to learn new software developments in automation
• Capable of building automated assemblies
• Basic knowledge of manufacturing practices including machining and automated drill and fill
• Must be able to read and understand mechanical, electrical, and pneumatic blueprints
• A demonstrated capability to think strategically and execute tactically
• Excellent planning and organizational skills
• Attention to detail
• Ability to multitask in a fast paced environment.
• Ability to work independently and as part of a team
• Ability to think independently and problem solve
• Display a level of professionalism at all times
• 5-10 years of Field Service experience or 2-3 years Controls Engineer experience

• None

• 15% - 25% International and Domestic

Working conditions described here are representative of those that may be experienced by an employee on a daily basis while performing the functions of this job.

• Typically sits for extended periods at a computer workstation
• May access and work in the manufacturing plant
• While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes…