Internship - Customer Support Engineer

2027 Internship - Customer Support Engineer

As an intern with Textron, you'll gain hands-on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems. Sustain technical files of existing and potential product improvements and serialized production changes. Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing. Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.

Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation. Assist with the preparation of technical programs for operators conferences and technical seminars. Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

Pursuing Bachelor's degree in:
Aircraft Management, Aerospace Engineering, Avionics Engineering, Mechanical Engineering or other related field. Excellent oral, interpersonal, and written communication skills. Excellent customer service skills. Good computer skills. Self-motivated, disciplined, and able to work in a team environment to meet department level objectives.

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals. Our benefits include:
Paid, full-time 10-week summer internship with a prepaid stipend. Mentorship, training, and development opportunities. Real project work and hands-on experience. Service time credited toward 401(k) vesting upon full-time employment. Alternative work schedules at select locations.

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions. Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.