WSU Athletics General Special Events Staff

Department

Wichita State Intercollegiate Athletic Association

Wichita, KS - WSU Main Campus

Part Time

Pay range $13-25 per hour

Ability to work a non-traditional schedule involving many nights, weekends, & holidays. Subject to sport(s) home schedule.

No export control requirement.

Wichita State Intercollegiate Athletic Association, Inc., is searching for professional, service-focused individuals for Event Staff for Charles Koch Arena, Eck Stadium, Wilkins and Cessna Stadium. External Event Staff is responsible for crowd management and executing Arena, Stadium and WSU-ICAA event policies and procedures. Positions include but aren't limited to ticket taker, security, and parking staff. We deliver memorable experiences that connect all to Shocker Nation Through a Shared Sense of Pride & Passion.

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concession areas.
• Assists guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Performs other related duties as assigned.

• Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
• Flexibility to work evenings, weekends, and holidays as needed.

• Previous experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work effectively both independently and on a team.
• Strong problem-solving skills and able to make decisions in a fast-paced environment.
• Exemplify a strong commitment and willingness to provide outstanding customer service.

• Ability to remain in a stationary position and/or traverse campus buildings, including stairs.
• Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.
• Ability to communicate with others and accurately exchange information.