Digital Banker

Fidelity Bank, 100

E. English St., Wichita, KS 67202, USA

The candidate for this position will be responsible for:

• Opening accounts and processing loans for customers through digital channels
• Engaging customers and delivering an exceptional customer experience at all touch points including account opening, loan processing, account servicing (including NSF decisioning) and customer onboarding.
• Building strong customer relationships by understanding financial needs and recommending appropriate solutions
• Identifying sales opportunities that deepen customer relationships and improve the overall banking experience
• Collaborating across lines of business to connect customers with products and services that best meet their goals
• Demonstrating knowledge of Fidelity Bank’s products and services
• Fostering teamwork across all areas of the Bank
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values
• Keeping up to date on current fraud trends to mitigate fraud loss to the bank

• A high school diploma or equivalent
• Minimum two years’ experience with the public/customers
• Minimum one year of sales experience
• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
• Strong written, verbal communication skills and cash handling experience

• One year of supervisory experience preferred
• Previous banking or financial services experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.