Account Resolution Specialist

Role: Preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Strive to find constructive solutions for both the Credit Union and the member when repayment challenges arise. Maintain compliance with all state and federal laws and regulations.

• Contact delinquent accounts by phone, text, and mail; utilize the most effective communication channel; take appropriate action to bring current. Analyze financial situation of delinquent borrowers; take action to repossess collateral when arrangements to bring the loan current are unsuccessful.
• Make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful; analyze financial situation of delinquent borrowers.
• Maintain accurate files and reports on all collections activity. Document correspondence in appropriate core system.
• Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Testify at legal proceedings as required.
• Perform other job related duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions.

One year to three years of similar or related experience.

A high school education or GED.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

• Understanding of Fair Debt Collection Practices Act (FDCPA).
• Professional phone skills are required at all times.
• Must be proficient in Microsoft Office, including Excel and Word.