Video Teller; ITM Teller

Fast forward with Equity Bank. Scroll down to see opportunities to join our team.

We’re not your typical bank. Spend some time inside our walls and you’ll see that pretty quickly. We challenge the status quo. We take risks. We think entrepreneurially. We also have fun. Because at the end of the day, we want our employees to enjoy coming to work and be proud of the company they call their employer.

There’s no limit to your potential here. Your career growth is dictated by what you put into it. We offer opportunities to challenge you, expand your skills, and reward your contributions. Here, we offer competitive compensation and benefits, and a working environment that’s tough to beat.

We want passionate, customer-focused people, willing to learn and motivated to grow. Are you ready to join our team?

See our current open positions.

Location: Wichita, KS

Job :4362

# of Openings:3

Department:
Customer Care

Status: FT Hourly

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you will help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.

At Equity Bank we will help you invest in your community through volunteer opportunities which align with our company initiatives and core values

Bilingual Spanish Speakers encouraged to apply!

Responsibilities and Expectations

• Deliver Superior Customer Service and Customer Experience
  • Demonstrate excellent customer service skills with both external and internal clients.
  • Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter.
  • Respond to routine customer inquiries and requests received via email, secure messages and chat. Transition service opportunities into referral or sales interactions.
  • Be able to effectively communicate and be understood by customers and partner departments.

  • Work jointly with other departments to provide an enhanced customer experience

Accurately Perform Financial Transactions & Functions

Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.

Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability.

Evaluate documents presented by the customer for authenticity.

Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.

Adhere to bank and/or retail operating procedures and protocols, including but not limited to transaction limits for both cash out and checks.

Be able to apply critical thinking to find effective solutions and resolve customer concerns.

• Refer or Sell Bank Products and Services
  • Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.
  • Expand existing customer relationships.
  • Market bank products and services.
  • Proactively make referrals to other business lines that result in additional revenue to the bank.
• Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
  • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position.
  • Actively work with customers to understand each customer’s normal account activity, as appropriate for this position.
  • Complete periodic compliance training.
• Perform other duties as assigned or required.

Required Skills & Education

• High School Diploma or equivalent
• 1+ years banking experience and 2+ years Customer Service experience preferred.
• Excellent interpersonal,…