Retail Banking Support Specialist

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We’re not your typical bank. Spend some time inside our walls and you’ll see that pretty quickly. We challenge the status quo. We take risks. We think entrepreneurially. We also have fun. Because at the end of the day, we want our employees to enjoy coming to work and be proud of the company they call their employer.

There’s no limit to your potential here. Your career growth is dictated by what you put into it. We offer opportunities to challenge you, expand your skills, and reward your contributions. Here, we offer competitive compensation and benefits, and a working environment that’s tough to beat.

We want passionate, customer-focused people, willing to learn and motivated to grow. Are you ready to join our team?

See our current open positions.

Position: Retail Banking Support Specialist

Location: Wichita, KS

Job : 4163

# of Openings: 1

Position Opening:
Retail Banking Support Specialist

Department:
Deposit Services

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.

At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

• Provide Support to Retail Branch Employees & Management
• Deliver support of operational, product, compliance, system and any other issues daily via telephone or email
• Develop and update retail operating procedures and intranet resources
• Partner with support departments and frontline retail associates to determine issues and needs
• Take ownership of issue and provide timely follow-up with associates, and management as needed
• Make supervisory decisions in order to assist retail branch employees and management in researching/resolving issues
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams
• Facilitate Training Sessions: develop and deliver training curriculum, which may be a mix of computer-based training, conference calls, in-person workshops (classroom) and/or webinars; plan and conduct ongoing workshops to meet business needs; provide additional training support to other areas of the bank as needed; plan and conduct bank conversion training as applicable; periodic overnight travel to other Equity Bank markets required as needed, 10% of time during normal business, up to 80% during bank conversion planning and training
• Coordinate Projects: lead and complete projects as assigned; assist with development and rollout of new or revised products, services, procedures and protocols
• Demonstrate Compliance with Applicable Laws and Regulations: understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures; follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position;
  
  complete periodic compliance training
• Regular and reliable attendance
• Perform other duties as assigned or required

• High School Diploma or equivalent
• 2+ years Bank Experience required
• 2+ years Customer Service experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to analyze, investigate and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Ability to multitask answer phones, emails, and work on projects simultaneously
• Capable of working with a team to determine solutions

The above statements are intended to generally describe the…