Electronic Services Specialist

Electronic Services Specialist

Electronic Services Specialist is primarily responsible for assignments relating to ACH processing, Exceptions regarding ACH and Check items and Wire Transfer support. The Electronic Services Specialist delivers exemplary customer service to both internal and external customers and provides support for a variety of complex customer/department requests and issues daily.

Participates in the daily workflow related to ACH processing involving handling of transmission files and rejects.

Review, analyze, and process various ACH listings and reports to ensure appropriate actions are taken.

Processes incoming and outgoing wire transfers initiated by both customers and branches within set deadlines.

Provides prompt and accurate service to bank personnel with requests, inquires, and problems concerning electronic payment services provided by the bank.

Act as an owner of the bank to ensure all regulations, policies, and procedures are followed.

Represent the bank in a courteous and professional manner.

Make recommendations to management regarding potential process/workflow improvements.

Perform other duties as assigned or required.

High School required;
Bachelor's preferred

Minimum 2 or more years of previous work experience in a financial institution or related industry

Knowledge of Electronic Banking Services

Professional self-starter who can work independently - yet demonstrates teamwork in facilitating workflow

Understands how to prioritize effectively and remains both focused and organized when faced with the pressure of continuous deadlines and requests

An excellent communicator who has above average written and verbal communication skills; a person who pays continuous, high-level attention to detail and always presents a professional, business-like manner

Must have strong proficiency in various PC applications, including MS Office Suite

Experience with ACH payments

Accredited ACH Professional (AAP) certification a plus

Attention to detail with ability to self-motivate and prioritize tasks

Ability to learn and comprehend new system processes

Team player

Reliability, flexibility, professional etiquette and sound judgment are important

Familiarity with state and federal banking regulations

Problem solving, logic and basic mathematical computation skills.

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.