KS Mortgage Operations Manager

Job Details Level: Management

Job Location:

Wichita, KS 67202

Position Type:
Full Time Education Level: High School Salary Range: $90,816.59 - $ Salary Travel Percentage:
Negligible Job Shift: Day Job Category:
Banking

• Lead and inspire a diverse team of mortgage professionals, fostering a collaborative and high performance culture.
• Develop and implement operational strategies and best practices to enhance efficiency and effectiveness.
• Conduct regular team meetings to review performance metrics, address challenges, and set goals.
• Provide ongoing training, mentorship, and professional development opportunities.
• Facilitate communication and coordination between departments to streamline operations and improve customer service.

• Ensure thorough and accurate reviews of mortgage applications, adhering to policies and regulatory requirements.
• Personally review and approve high value, complex, or exceptional mortgage applications.
• Maintain and update underwriting guidelines and standards.
• Develop risk management strategies to mitigate potential underwriting risks.

• Oversee the mortgage processing team to ensure efficient and accurate processing within established timelines.
• Monitor the loan pipeline, ensuring timely progression from application to closing.
• Implement process improvements to enhance workflow efficiency.
• Resolve escalated processing issues and ensure customer satisfaction.

• Manage the closing team to ensure accurate, efficient, and compliant closing of mortgage loans.
• Coordinate with external partners to facilitate smooth and timely closings.
• Review and approve closing documents for accuracy and completeness.
• Address and resolve issues during the closing process.

• Perform prefunding quality control reviews to ensure loan files meet agency, investor, and regulatory requirements.
• Identify documentation, compliance, and underwriting deficiencies and coordinate corrective actions prior to closing.

• Conduct post-closing activities, verifying completeness and accuracy of loan packages.
• Deliver loans to the secondary market within the lock period, ensuring timely mailing of necessary documents.

• Ensure compliance with federal, state, and local regulations.
• Stay abreast of regulatory changes and implement necessary updates.
• Conduct regular compliance audits and reviews.
• Develop and implement training programs on compliance requirements.

• Ensure exceptional customer service throughout the mortgage process.
• Address and resolve escalated customer issues and complaints.
• Implement customer feedback mechanisms to improve the customer experience.
• Collaborate with marketing and member services teams to promote mortgage products.

• Develop and monitor key performance indicators (KPIs) for the mortgage operations team.
• Prepare and present regular performance reports to senior management.
• Utilize data analytics to identify trends and make informed decisions.
• Implement performance improvement plans for team members.

• Serve as the point of contact for all third party audits and contract audits.
• Ensure compliance with HMDA guidelines and reporting requirements.
• Conduct pre close data integrity checks and prepare reports of findings.
• Facilitate and maintain relationships with vendors and partners.
• Manage real estate policy reviews and ensure continuous quality improvement.
• Ensure completion and submission of Freddie Mac Investor renewal certifications.

• Manage MERS Registrations and Transfers and Paid in full loans.
• Reconciliation and Audits.
• Resolve MERs Exceptions.
• Maintain Policies, procedures and controls.
• Serve as the internal subject matter expert for MERS requirements, system usage, and best practices.

Other duties as assigned.

• High School Diploma or equivalent.

• In-depth knowledge of mortgage operations, underwriting, processing, closing, and post-closing procedures.
• Comprehensive understanding of federal, state, and local mortgage regulations.
• Deep understanding of agency guidelines (including Fannie Mae, Freddie Mac, FHA, VA, and USDA) along with correspondent lending requirements.
• Demonstrated expertise in loan purchasing, delivery, and pre-fund and post-closing procedures.

• Minimum of 7-10 years of experience in mortgage operations, with at least 3-5 years in a management role.

• Proficiency in mortgage software and loan origination systems.
• Strong analytical skills and ability to utilize data analytics for decision-making.
• Excellent communication and interpersonal skills.
• Ability to develop and implement operational strategies and process improvements.
• Knowledge of risk management and compliance auditing.

• Standard office conditions.
• Low to moderate noise.
• Limited lifting up to 10 lbs.

This…