Mortgage Loan Officer - Oliver Branch

This role is responsible for originating high quality mortgage loans while actively promoting credit union membership. The ideal candidate will build strong relationships within the community, guide members through the mortgage process with care and expertise, and ensure all loans meet regulatory and internal standards.

ESSENTIAL FUNCTIONS Develop and maintain strong referral relationships with real estate agents, homebuilders, financial planners, attorneys, accountants, and other professionals to generate mortgage loan opportunities and grow credit union membership.

Attend local networking events, open houses, homebuyer seminars, and community functions to promote the credit union’s mortgage services.

Interview applicants to understand their financial needs and goals and recommend appropriate mortgage products.

Analyze credit reports, income documentation, and financial statements to assess creditworthiness and structure loans responsibly.

Prepare and submit complete and accurate loan applications, ensuring compliance with secondary market guidelines, mortgage insurance requirements, and internal credit union policies.

Provide clear and timely communication to applicants throughout the loan process, setting expectations and answering questions to ensure a smooth experience.

Make preliminary loan decisions based on established underwriting criteria and escalate complex cases as needed.

Maintain up to date knowledge of mortgage products, interest rates, and regulatory changes to provide accurate guidance to members.

Utilizes the CRM system to track loan pipeline activity, manage client and referral relationships, and ensure accurate, up to date documentation of all interactions.

Uphold strict confidentiality and professionalism in all member interactions and internal communications.

Represent the credit union positively through professional appearance, courteous behavior, and a commitment to exceptional service.

Perform other duties as assigned to support the lending team and contribute to the credit union’s overall success.

Work collaboratively with internal and external parties to address and rectify problems promptly.

Other duties as assigned.

EDUCATION/CERTIFICATION High School Diploma or equivalent.

REQUIRED KNOWLEDGE Comprehensive understanding of mortgage loan processes.

Knowledge of federal, state, and local mortgage regulations.

Comfortable with basic real estate math, personal computer operations, and loan origination software.

NMLS Registration required EXPERIENCE REQUIRED3–5 years of experience in market mortgage lending, preferably within a financial institution.

Previous sales or business development experience is highly desirable.

Experience in coordinating with title companies, borrowers, and other stakeholders.

HARD/TECHNICAL SKILLS/ABILITIES Strong analytical and problem-solving skills.

Excellent attention to detail and organizational skills.

Ability to work independently, manage time effectively, and meet production goals.

Effective communication and interpersonal skills.

WORKING CONDITIONSStandard office conditions.

Low to moderate noise.

Limited lifting up to 10lbs.

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by supervisors as deemed  accordance with the Americans with Disabilities Act, it is possible that…