Community Service Officer

As a Community Service Officer with the City of Wichita Police Department
, you play a vital role in maintaining safety, trust, and order within our community. This position offers a unique opportunity to serve the public through proactive problem‑solving, enforcement of city ordinances, and professional support to sworn police officers. CSOs are the first line of response to non‑criminal incidents, traffic control, and community concerns, helping ensure Wichita remains a safe and welcoming city for all residents.

Your work directly contributes to community confidence in public safety and enhances the department’s ability to deliver high‑quality, responsive service. This is an excellent opportunity for individuals passionate about public service, teamwork, and making a daily impact in the lives of others.

• Patrol East - 350 S. Edgemoor St, 67218
• Patrol North - 3015
  
  E. 21st St N, 67214
• Patrol South - 211
  
  E. Pawnee St, 67211
• Patrol West - 661 N. Elder St, 67212

Work locations, shifts, and days off will be determined licants for this position could be used to fill other vacancies

Bargaining Unit:
Service Employee's International (SEIU)

Employees within the department of division shall be given first consideration

• Responsible for assisting a variety of vehicle accidents.
• Enforces ordinances related to parking, abandoned vehicles, and helps stranded motorists.
• Performs traffic control duties.
• Assists with special community events.
• Prepares reports related to traffic accidents, abandoned vehicles, daily activities, and assists with DUI's and other minor offenses.
• Responsible for taking reports of various types of cases that come into the station such as accident reports, as well as reports of vandalism, and thefts.
• Appears in court to present evidence and testify as required.
• Completion of work assignments will require the operation of a vehicle.
• Provides effective and efficient customer service and promotes and maintains community relations.
• May be required to handle animal control issues.
• May be required to submit evidence as part of investigations.
• May respond to transport a combative prisoner in the Van.
• Will be required to carry self‑protection tools, wear a bullet resistant vest, duty belt, and AXON.
• These examples of work performed are not intended to be all inclusive; the employee will be expected to perform additional duties as assigned.

• Experience involving public contact; or any equivalent combination of training and experience.
• Possess a standard high school diploma (or equivalent GED)
• Ability to communicate effectively, orally and in writing.
• Ability to prepare reports.
• Ability to use a computer to access, interpret, and record information.
• Ability to deal firmly, professionally, and courteously with the public.
• Ability to analyze situations quickly and objectively to determine the proper course of action.
• Must not be impaired from testifying credibly in a court of law or impaired from swearing to an affidavit.
• Must be able to obtain and maintain Intoxilyzer Certification.
• Must possess a valid Kansas Driver's License.
• Must maintain confidentiality in the performance of their duties.
• May require the ability to lift and move up to 50‑lb. loads.
• Required to be proficient with applicable use of force guidelines.
• Must complete required training at the Law Enforcement Training Center.
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

• At the time of completing this application, candidates must be 21 years of age or older.
• High school diploma or GED from an accredited institution.
• Two years of experience in customer service demonstrating strong interpersonal and communication skills in handling public inquiries and resolving issues.
• One (1) year of experience preparing comprehensive reports that accurately capture essential information, demonstrating attention to detail and clarity in documentation.
• A valid driver’s license.
• Must be legally authorized to work in the United States without the need of a sponsorship.
• Attainment of passing scores on pre‑employment tests. Candidates with the required experience and training will be required to take the following assessments:

• One (1) year of experience in a law enforcement, security, or public safety environment.
• One (1) year of experience in radio communication systems or public safety software applications.

Offers of employment are contingent upon passing a pre‑employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.