Emergency Communications Specialist

Department: WSU Police Department

Campus

Location:

Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Minimum salary is $17.73/hour and is commensurate with experience

Work Schedule: Wednesday - Saturday, 2pm - 12:00 midnight; work is performed on-site and in person.

Export Compliance Requirement: No export control requirement.

Why Choose Wichita State University Police Department?

In addition to meaningful work and a supportive team environment, Wichita State University offers an outstanding benefits package, including:

• Comprehensive health insurance
• Vision and dental insurance
• Paid vacation leave
• Paid sick leave
• Retirement benefits
• Professional development opportunities
• Tuition assistance programs that can help you earn a degree from Wichita State University while you work

As an Emergency Dispatcher, you'll be at the center of public safety operations, handling emergency and non-emergency calls, dispatching police officers and other resources, monitoring communications systems, and providing critical support during emergencies.

This position is ideal for individuals who:

• Communicate clearly and professionally
• Thrive in fast-paced environments
• Possess strong problem-solving skills
• Remain calm during stressful situations
• Have a passion for public service and helping others

When members of our campus community need help, they rely on the voice on the other end of the line. As an Emergency Dispatcher with the Wichita State University Police Department, you'll be that voice.

Build a career that serves others, supports your professional growth, and offers the opportunity to advance your education through Wichita State University.

Transmits and receives law enforcement and public safety staff communications in accordance with government regulations. Monitors, documents and reports all activities as required. Communicates information and services with general public.

Answers incoming communications for all emergency and non-emergency calls, and maintains control of conversations prior to emergency response team arrival. Determines appropriate level of emergency response services based on available information and applicable laws and regulations. Communicates general law enforcement information, University policies, parking regulations, weather conditions, and public record releases. Transmits or communicates information to appropriate emergency staff, agencies and communication systems utilizing appropriate terms and effective response techniques.

Acts as emergency information and security backup according to required regulations. Maintains accurate law enforcement records, incident documentation, and officer location and activity status in accordance with federal, state and local laws, regulations, and University policy. Receives and responds to emergency communications during and after disaster incidents and other extreme conditions. Monitors and efficiently responds to security alarms and other emergency notifications.

Receives and relays requests for emergency repairs and maintenance utilizing appropriate resources. Processes law enforcement requests to check for warrants, driver status, previous convictions and criminal history.

• High school diploma or equivalent

• Kansas Criminal Justice Information System (KCJIS) and National Crime Information Center (NCIC) certifications within six (6) months of hire date
• U.S. citizen

• Knowledge of emergency communications and public safety dispatching principles and practices.
• Knowledge of telecommunications equipment, computer-aided dispatch (CAD) systems, and radio communication procedures.
• Knowledge of applicable laws, regulations, policies, and procedures related to emergency response and public safety communications.
• Knowledge of geographic locations, buildings, streets, and landmarks on and around the Wichita State University campus.
• Knowledge of emergency medical, fire, and law enforcement response protocols.
• Knowledge of records management, data entry, and information security requirements.
• Knowledge of customer service principles and techniques.
• Excellent verbal communication and active listening skills.
• Strong interpersonal and customer service skills when interacting with students, faculty, staff, visitors, and emergency responders.
• Skilled in operating multi-line telephone systems, radio systems, computers, and dispatch software.
• Effective decision-making and problem-solving skills in high-pressure situations.
• Strong organizational and multitasking skills with the ability to manage multiple incidents simultaneously.
• Accurate data entry and information processing skills.
• Time management skills and the ability to prioritize tasks in a fast-paced environment.
• Ability to maintain professionalism, composure, and courtesy during stressful or emotional situations.
• Ability to remain calm, focused, and effective during…