Patient Registration Representative

Overview

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Patient Registration Representative to join our team in Wichita, KS. The typical work week is Monday through Friday, 8:30 AM - 5:00 PM with no major holidays, no on-call and no weekends.

As part of The US Oncology Network and with over 40 years of being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for excellence in healthcare. With our mission in mind, we value each employee for their life‑saving expertise and the role they play in making our patients’ lives as easy and comfortable as possible.

Our employees are our most valuable resource. They help us create and continue to deliver on our mission.

• Medical Health Care
• Dental Care
• Vision Plan
• 401‑K with a matching component
• Life Insurance
• Short-term and Long-term disability
• FSA and HSA
• Legal Insurance
• Competitive Paid Time Off Plan
• Wellness & Perks Programs

This position is responsible for ensuring a welcoming and efficient registration experience for patients and visitors at the clinic. It includes greeting patients, collecting necessary forms and information for their accounts, updating patient demographics and insurance information, and processing co‑pays. The position also involves answering and screening phone calls, responding to or directing business office calls, maintaining patient PMS records, and conducting routine demographic and insurance verification with established patients.

Additionally, the role supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

• Greets patients and visitors to the clinic in a prompt, courteous, and professional manner.
• Collects, proofs for completeness, and scans/files patient forms and appropriately attaches them into EMR or PMS system, following workflow steps.
• Updates demographics and insurance information in the system.
• Collects co‑pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine business office‑related questions via phone, electronic communications, or face‑to‑face contact, routes to appropriate personnel, or takes thorough messages.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Maintains registration queue.
• Scans and copies updated insurance, co‑pay and identification cards.
• Demonstrates compliance with all policies and procedures including HIPAA privacy rules and maintains confidentiality of patient and company information.
• Attends required, applicable meetings.
• Remains current on all compliance requirements.
• Ensures all applicable policies and procedures of the company and network are followed.
• Other duties as requested or assigned.

None.

Education and or

Experience:

• High school diploma or equivalent required.
• At least one (1) year front medical office experience required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Experience using a PMS and/or EMR is a plus.

Personal Traits:

• Comfortable working in a team environment but maintains responsibility for individual and assigned clinical area's performance.
• Displays a positive demeanor toward patients, coworkers, and responsibilities.
• Demonstrates a willingness to work with and for others; is flexible and courteous.
• Exhibits behavior that promotes a spirit of cooperation.
• Demonstrates strong time management and critical thinking skills.
• Displays good judgment in problem solving.
• Accepts constructive criticism.
• Demonstrates adaptability:
  Handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple…