Baby Talk Statewide Family Support Advocate

Position Title

SOM Wichita Pediatrics – Baby Talk Statewide Family Support Advocate

Professional Staff

Baby Talk Family Support Advocate will provide support for the Baby Talk community collaborative prenatal education program. The awardee will take care of everything from building relationships with clinical sites to facilitating engaging virtual and in‑person classes. The mission is to empower birthing persons to advocate for themselves and their babies, improving birth outcomes and baby survival rates.

This position will assist pregnant persons attending Baby Talk classes from referral through six‑week post‑partum, ensuring they receive the support they need. The Family Support Advocate will collaborate with other maternal‑child health programs and address social determinants of health to create a holistic support system. The role creates positive experiences for participants, proactively engages families to overcome barriers, and connects them with valuable community resources.

Qualifications:

$21.63 an hour. A cover letter and resume are required for consideration.

• Serve as the liaison between partnering sites, volunteers, clients, the Program Director, and the Baby Talk team
• Call, track, and follow‑up on referrals received through the website and community partners
• Facilitate class logistics for both in‑person and virtual classes
• Create client profiles and collect necessary intake forms in the electronic data system (e.g., Nightengale Notes) or in‑person
• Schedule clients to each class in the electronic data system
• Monitor client attendance to ensure completion
• Provide communication to clients, educators, and those involved in classes regarding the schedule
• Monitor supplies and needed materials (maintaining inventory) at class locations including client paperwork, class materials, educational support materials, and updated resource brochures and handouts
• Use the standardized reminder systems for all participants (e.g., text messages, reminder calls, Teletask reminders)
• Provide consistent communication to Baby Talk instructors and the administrative team to share updates related to the program and ensure issues are addressed and progress is made
• Remain up to date on community resources and services to facilitate meeting participants’ needs outside of the program’s scope
• Maintain a set schedule of hours at clinical locations to foster relationships and provide program‑related support
• Provide backup and assistance for Sedgwick County and statewide Baby Talk classes and participants assigned to other staff members
• Proactively promote the Baby Talk program within partner sites and to other community organizations
• Engage in program outreach activities, which may include occasional weekend or evening hours
• Support special projects to improve maternal and infant health, including promoting research opportunities to program participants

• Identify and work with clients to resolve barriers to program participation
• Follow up with clients with positive screening results
• Identify client needs outside the scope of the Baby Talk program
• Coordinate connections to other programs to meet clients’ needs, including:
  • Referring through established partnerships with area programs
  • Ensuring follow‑through with enrollment and participation as needed
  • Providing assistance to navigate through various systems related to access to services
  • Identify barriers and assist clients in strategizing to overcome obstacles (e.g., transportation, childcare)
  • Establishing, facilitating, and following up on client referrals to other community/clinic programs
  • Reporting issues outside scope to the Program Manager

• Obtain necessary authorizations and consent from clients
• Collect initial, completion, birth outcomes, or other required program data directly from clients
• Enter data relative to the program from all sites

• Attend bi‑weekly CRIBS program and Baby Talk staff meetings
• Assemble class binders and ensure adequate supplies and materials are available for participants
• Attend Baby Talk site meetings and assist…