Patient Registration Representative

Overview

The Cancer Center of Kansas (CCK) is seeking a full-time on‑site Patient Registration Representative to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on‑call and no weekends.

As part of The US Oncology Network and with over 40 years of being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life‑saving expertise and the role they play in making our patients’ lives as easy and comfortable as possible.

Our employees are our most valuable resource. They help us create and continue to deliver on our mission.

In CCK’s partnership with the US Oncology Network, one of the nation’s largest networks of community‑based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including:

• Medical Health Care
• Dental Care
• Vision Plan
• 401-K with a matching component
• Life Insurance
• Short-term and Long-term disability
• FSA and HSA
• Legal Insurance
• Competitive Paid Time Off Plan
• Wellness & Perks Programs

This position is responsible for ensuring a welcoming and efficient registration experience for patients and visitors at the clinic. This includes greeting patients, collecting necessary forms and information for their accounts, updating patient demographics and insurance information, and processing co‑pays. The position also involves answering and screening, responding to or directing Business Office phone calls, maintaining patient PMS records, and conducting routine demographic and insurance verification with established patients.

Additionally, the position supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

• Greet patients and visitors to the clinic in a prompt, courteous and professional manner.
• Collect, proof for completeness, and scan/file patient forms and appropriately attach into EMR or PMS system, while following workflow steps.
• Update demographics and insurance information in the system.
• Collect co‑pays and balances; provide receipt.
• Answer phone calls in a prompt, courteous, professional manner.
• Answer, screen, and respond to routine business‑office‑related questions via phone, electronic communications, or face‑to‑face contact, or route to appropriate personnel, or take thorough messages.
• Provide general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintain a neat and orderly manner.
• Maintain a legible supply of forms and appropriate office supplies required for daily activities.
• Maintain registration queue.
• Scan and copy updated insurance, co‑pay and identification cards.
• Demonstrate compliance with all policies and procedures including HIPAA privacy rules, and maintain confidentiality of patient and company information.
• Attend required, applicable meetings.
• Remain current on all compliance requirements.
• Ensure all applicable policies and procedures of the company and Network are followed.
• Other duties as requested or assigned.

• None.

Education and or

Experience:

• High school diploma or equivalent required.
• At least one (1) year front medical office experience required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Experience using a PMS and/ or EMR is a plus.

Personal Traits:

• Comfortable working in a team environment but maintains responsibility for individual and assigned clinical area’s performance.
• Displays a positive demeanor toward patients, coworkers, and responsibilities.
• Demonstrates a willingness to work with and for others; is flexible and courteous.
• Exhibits…