Front Office Supervisor, Nights, Ambassador Hotel Wichita

Front Office Supervisor, Days and Nights, Ambassador Hotel Wichita

Ambassador Hotel Wichita, 104 S Broadway, Wichita, Kansas, United States of America

Posted Tuesday, September 8, 2026 at 5:00 AM

Why Work at Ambassador Hotel Wichita?

At Ambassador Hotel Wichita, Autograph Collection , we set the standard for luxury and sophistication in downtown Wichita. With 117 elegant guest rooms, our hotel is home to Siena Tuscan Steakhouse, known for its refined Italian cuisine, and an inviting, upscale ambiance. Team members at Ambassador Wichita thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.

That exceptional hospitality begins with exceptional leadership.

That the Front Office sets the tone for every guest experience, from arrival through departure.

That great supervisors lead by example, support their teams, and step in wherever needed.

That creating memorable guest experiences requires collaboration, communication, and genuine care.

That service recovery is an opportunity to build guest loyalty through empathy, professionalism, and decisive action.

That every interaction reflects the culture and values of Coury Hospitality.

Leading Front Desk operations during assigned shifts while ensuring guests receive exceptional, personalized service.

Performing all Front Desk Agent responsibilities, including guest check-in, check-out, reservations, billing, and guest communications.

Supporting the Front Office Manager by coaching, training, onboarding, and mentoring Front Desk team members.

Leading by example through professionalism, accountability, and a hands-on approach to guest service.

Serving as the first point of contact for guest concerns and providing timely, thoughtful service recovery while escalating issues when appropriate.

Coordinating shift coverage, break schedules, and daily workflow to ensure efficient Front Office operations.

Ensuring guest amenities, welcome gifts, VIP arrivals, and special requests are delivered accurately and on time.

Monitoring the appearance of the lobby and Front Desk to maintain a polished, welcoming, and guest-ready environment.

Completing daily reports, operational checklists, audits, and cash-handling procedures accurately.

Partnering with Housekeeping, Engineering, Bell Services, Food & Beverage, and other departments to create seamless guest experiences.

Supporting Front Desk team members throughout the shift while maintaining active participation in daily operations.

Taking pride in creating an environment where guests feel genuinely welcomed and team members feel supported.

You understand that leadership is about supporting your team while delivering exceptional guest experiences.

You lead with professionalism, integrity, and a positive attitude.

You thrive in a fast-paced hospitality environment while maintaining attention to detail and composure.

You communicate confidently and effectively with guests, teammates, and hotel leadership.

You are organized, dependable, and able to balance guest service with operational responsibilities.

You enjoy coaching others and helping teammates grow through encouragement and example.

You understand the importance of collaboration across departments to ensure every guest enjoys a seamless stay.

You believe every guest deserves a warm welcome, personalized service, and a memorable departure.

High school diploma or equivalent required.

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