Guest Service Agent

Property

Location:

Drury Plaza Hotel - 400 West Douglas Avenue , Wichita, Kansas 67202

• Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Flexible scheduling, paid time off, hotel discounts and free room nights
• Mentorship, cross-training, development plans, management training, and more
  -over 200 internal promotions this year
• Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Company-matched 401(k)
• Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy.  a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence.

That's the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture