Human Resources Generalist

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner.

We are seeking an experienced Human Resources Generalist to support our HR initiatives, promote positive employee relations, ensure compliance with regulations, and provide comprehensive HR support. Ideal candidates should be charismatic public speakers, friendly, creative, reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.

This is a full-time, on-site position requiring reporting to one of our locations. We offer bonuses, comprehensive medical, dental, and vision benefits, paid vacations and holidays, and incentive contests.

$30,000 - $40,000 per year

What does someone in this role do?

The HR Generalist partners with team leaders to implement HR strategies focused on training, organizational effectiveness, workforce planning, and employee engagement. They manage programs across various HR processes, understanding business priorities and translating them into value-added work. The role requires problem-solving skills and the ability to drive solutions.

• Provide general HR support in partnership with operations
• Perform accurate data entries in HRIS databases
• Administer policies fairly and consistently
• Conduct audits and compliance functions, including payroll verification
• Maintain employee records per legal requirements
• Communicate policy changes effectively
• Align HR strategies with business goals
• Monitor employee engagement proactively, including remote interactions
• Handle employee relations, dispute resolution, and problem-solving
• Adapt to a dynamic work environment responding to economic and fiscal changes
• Innovate HR solutions and improve processes
• Drive employee retention and reward programs
• Manage high-volume workloads and multiple priorities
• Exhibit strong organizational and interpersonal skills

Are you a good fit?

Candidates should demonstrate good judgment, confidence, flexibility, and a fun, enthusiastic disposition capable of motivating diverse personalities and learning styles.

• Minimum 2 years of HR Generalist experience
• Bachelor's degree in Human Resources, Business, or related field, or equivalent experience
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of training tools and techniques
• Effective conflict resolution skills
• Strong time management and organizational skills
• Excellent presentation skills (oral and written)
• Ability to thrive in a fast-paced environment
• Capability to address performance gaps constructively
• Comfort with providing and receiving critical feedback
• Efficient at prioritizing and organizing work to meet deadlines

Preferred Qualifications:

• Experience in government or military settings is a plus
• Experience in a contact center environment is a plus
• Graduation from an accredited college or university is a plus
• SHRM-SCP or similar certification is a plus

What do we offer?

We value your contributions with competitive compensation and benefits, including paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun work environment. Specific benefits may vary by location.

If you're ready to join a company that recognizes your efforts and supports your growth, apply today!