Talent Acquisitions Specialist

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. MCI delivers CX, BPO, and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

This is a Full‑Time position for a Talent Acquisition Specialist. You will take ownership of sourcing, attracting, and hiring high‑quality talent across the organization and play a crucial role in shaping the candidate experience by ensuring every applicant receives timely communication, clear guidance, and a professional recruitment journey from first contact through onboarding. Please complete a full application on our careers page, including all screening questions and a brief pre‑employment test.

• Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies.
• Source and attract candidates through various channels, including job boards, social media, networking, job fairs, and referrals.
• Screen resumes and applications to identify qualified candidates for open positions.
• Conduct initial phone screenings and interviews to assess candidate qualifications and fit.
• Coordinate and schedule interviews with hiring managers and candidates.
• Facilitate the selection process, including administering assessments, conducting reference checks, and extending job offers.
• Develop and maintain strong relationships with candidates to ensure a positive candidate experience throughout the recruitment process.
• Utilize applicant tracking systems (ATS) and other recruitment tools to manage candidate pipelines and track recruitment metrics.
• Stay updated on industry trends and best practices in talent acquisition to continuously improve recruitment processes.
• Produce daily and weekly reports regarding recruitment endeavors; keep employment records for future utilization.
• Assist with other related tasks and projects as needed.

• Proven experience as a Talent Acquisition Specialist, Recruiter, or similar role.
• Strong understanding of recruitment principles and practices.
• Excellent communication and interpersonal skills.
• Ability to effectively manage multiple priorities in a fast‑paced environment.
• Proficiency in using ATS and other recruitment tools.
• High level of professionalism and integrity.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

Starting compensation is based on experience. MCI offers a variety of benefits and incentives to support and reward employees, including:

• Paid Time Off (PTO) and paid holidays.
• Incentives & rewards such as daily, weekly, and monthly contests with cash bonuses and prizes.
• Health benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; med‑pack plans after 30 days. Benefit options vary by location.
• Retirement savings programs where available.
• Disability insurance and life insurance options.
• Supplemental insurance (accident, critical illness).
• Career growth and internal promotion focus.
• Paid training opportunities.
• Casual dress code and a collaborative work environment.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Duties include operating a computer, phone, copier, and printer; moving around the office; reaching in any direction; and handling objects up to forty (40)…