End user support

We have a unique ability to provide a full spectrum of Staffing Services and Solutions including:
Staff Augmentation (Contract, Contract-to-Hire, Direct Hire);
Bulk Buy Staff Augmentation;
Offshore Staff Augmentation;
Payroll Services;
Consulting (Project Delivery, SOW), etc.

Our Staff Members

Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.

Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers’ is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.

End User Support

Location:

Wichita, KS

Duration: 3 months

Description:

This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.

• Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
• Submitting the appropriate system access requests on behalf of the end user.
• Validation that requests are completed accurately.
• Follow up / monitoring to ensure requests meet expected service level agreement.

• Basic computer skills.
• Customer Service
  .

• Strong organizational skills to manage priorities and meet deadlines.
• Detail oriented.
• Multi-tasking skills.

• Prior customer service / service desk experience.
• Microsoft Outlook.

Minimum

Education Required:

High School Diploma.