Account Technology Director

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Account Technology Director, WD Technology Enablement

Role Overview
The Technology Enablement function empowers JLL to deliver efficient business services, gain insights, maximize decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform, customer tools leveraging strategic vision. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security.
The Account Technology Director (ATD) is a senior leadership role responsible for overseeing and implementing technology solutions to enhance the efficiency and effectiveness of account operations, and leverage data insights to drive optimal business outcomes. This role requires a strategic mindset, technical expertise, strong team management skills, a deep understanding of data analytics and insights, and exemplary executive customer relationship acumen.

The ATD acts as a leader, providing guidance and mentorship to their team while also contributing directly to the strategic and tactical objectives of the client they support. This role is pivotal in bridging the gap between technology solutions and business outcomes, driving value, and ensuring operational excellence.
Key   Responsibilities
Strategic Leadership :
Develop and implement a technology strategy to support account operations, drive technology adoption to improve efficiency and effectiveness, and align technology initiatives with business objectives. Partner with the WD Technology Advisory team to identify and assess innovations and emerging technologies for potential adoption. Act as a point of escalation for technology, data and business intelligence issues.
Stakeholder Management :
Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal teams. Facilitate effective collaboration and communication, presenting technology strategies and acting as a liaison between technology teams and business units.
Project and Portfolio Management :
Oversee the technology project portfolio, ensuring proper governance, prioritization, resource allocation, and timely delivery of initiatives. Implement and maintain project management methodologies, monitor project progress, and manage technology budgets effectively.
Solution Development and Implementation :
Proactively help identify and then collaborate with cross-functional teams to identify technology needs and opportunities. Support the scoping, design, development, and implementation of technology solutions while overseeing the evaluation, selection, and integration of new technologies and platforms. Manage the delivery of technology changes driven by ecosystem updates, client requirements, bug fixes, regulatory mandates, and enhancements from technology partners and internal product teams.

Establish and maintain technology standards and best practices.
Data Analytics Engagement & Support :
Champion the adoption of analytics and AI tools within the account. Support the progress of data projects along the established roadmap, facilitating communication and collaboration between the account team, client, and data analytics teams. Address client information security concerns related to data initiatives, ensuring compliance and alignment with relevant policies.
Team Management :
Man…