IT Support Specialist at Legend Senior Living Wichita, KS

IT Support Specialist job at Legend Senior Living. Wichita, KS. Are you ready to explore an opportunity that will allow you to deliver high quality, professional technical support to an industry leading organization? If so, the IT Support Specialist position with Legend Senior Living is for you. This role is responsible for fielding help desk calls and emails and assisting associates with their technical support issues.

This individual will resolve all possible end-user problems over the phone or via email and track the issues in our ticketing system. Should the need for additional assistance be needed, you will be able to research options or pass along the request to other support staff internally or from outside the organization to provide the best solution to the problem.

This role also plays an important part in vendor relations for warranty service issues. Some of the responsibilities may include, but are not limited to:

• Provide amazing customer service by providing one-on-one end-user problem resolution over the phone and through emails.
• Deliver, sets up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.
• Identify, diagnose and resolve end-user networker local printer problems, PC hardware or software problems and e-mail, internet, and local-area network access problems.
• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Help install local area network cabling systems and equipment such as network interface cards, and switches.
• Assist Director of IT in creating materials for end-user frequently asked questions (FAQs).

This role requires that you have experience with IT support in a professional environment. Preferred candidates will be proficient in remote troubleshooting within Windows environments and have experience supporting and optimizing both on-prem and web-based applications such as Active Directory, RMM, MDM, SQL-based platforms, and SharePoint. Familiarity with network-aware IT support, including Cisco Meraki and Ubiquiti systems, is also desired.

• Medical, Dental, Vision offerings (for benefit eligible associates)
• Company Paid Life Insurance coverage in the amount of $15,000
• Voluntary benefits including:
  Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance (for benefit eligible associates)
• 401(k) program including discretionary company match
• Competitive Paid Time Off (for full-time associates)
• Holiday pay
• Discretionary Scholarship program
• Annual performance evaluations/raises

Legend Senior Living is a drug free workplace and drug screening will be conducted at the company’s discretion. This position may require the associate to work evenings and weekends as needed.