Application Support Analyst II

Position:
Application Support Analyst III

Department: IT Operations

Location:

Wichita, KS (On-site)

Status:
Full-Time/ Salary

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best‑in‑class customer service experts, you’ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.

At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

We are seeking a highly skilled and experienced Application Support Analyst III to join our dynamic IT team. This individual will be responsible for providing Level 2 and 3 support for core banking applications, troubleshooting and resolving complex application issues, and collaborating with business units to understand and translate application requirements into technical specifications. The role also involves managing application upgrades, patches, and integrations.

• Provide Level 2 and 3 support for core banking applications, including troubleshooting and resolving complex application issues.
• Collaborate with business units to understand application requirements and translate them into technical specifications.
• Manage application upgrades, patches, and integrations.
• Escalate issues to vendors as needed and coordinate with them to resolve application problems.
• Ensure the stability and performance of applications through careful monitoring and proactive maintenance.
• Utilize diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services.
• Maintain optimal uptime of in‑house information systems and services.
• Update and write documentation and procedures and provide related training.
• Analyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processes.
• Assist with application‑level user provisioning for new hires, personnel changes, and terminations.
• Follow established departmental procedures and checklists, as well as bank policies.
• Ensure compliance with internal controls and regulatory requirements.
• Other duties as assigned by supervisor or department head.

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Minimum of 5 years of experience in application support, preferably in the banking industry.
• Strong understanding of core banking applications and systems.
• Proficiency in troubleshooting and resolving complex application issues.
• Experience with application upgrades, patches, and integrations.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of regulatory requirements and compliance in the banking industry.

• Experience with Service Now and request management systems.
• Familiarity with risk and compliance considerations in IT.
• Knowledge of the role and functions of SFTP, Windows Services, and Single Sign‑On.
• Experience with scripting and automation.

Equity Bank, a full‑service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

We believe…