Desktop Support Technician

Desktop Support Technician

As a member of the MCI support team, you will have a high degree of responsibility and autonomy, and you will play a key role in shaping the organization’s direction and growth.

• Problem recognition, research, isolation, resolution, and follow‑up for all computers and software within the organization.
• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real time.
• Install and configure operating systems and software; maintain an accurate software license tracking system.
• Asset management – track desktop hardware and software inventory in real time.
• Provide onsite and remote end‑user support, troubleshooting, technology training, and escalating issues to higher‑level support personnel when necessary.
• Coordinate with supervisors to support new systems, projects, and upgrades.
• Participate in incident and request management for all areas of the IT infrastructure.

• Desktop Support or IT Help Desk experience.
• Proficiency researching and troubleshooting complex problems and errors.
• Basic networking and telephony knowledge.
• Ability to research, plan, document, and execute complex tasks or projects.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• High work ethic and dedication.
• Associate’s degree in Computer Science or Information Technology, or equivalent education and experience.
• CompTIA A+, Network+, Server+, Security+, or Microsoft Certified Professional certifications are a plus.

This role requires frequent travel throughout the facility, moving equipment weighing up to forty (40) pounds, bending or crouching to access cables, and working in server rooms and communication equipment spaces for installation, testing, and troubleshooting.

Must be authorized to work in the country where the job is based and willing to submit a LEVEL II background and security investigation with a fingerprint. Must also be willing to submit to drug screening.

Candidates must submit a full application on the company careers page, including all screening questions and a brief pre‑employment test.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

MCI embraces differences and is committed to a diverse and equal‑opportunity work environment. The company does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, or ordinances.

MCI will consider qualified applicants with criminal histories for employment in compliance with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. All aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline, are conducted in accordance with these principles.