ServiceNow -ServiceNow IT​/OT Asset Management; ITAM - Manager - Tech Cons

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role that offers opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, grow your consulting and team leadership skills, and gain experiences that will define your career.

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact the work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management.
• Engage regularly with external clients, actively participating in working sessions and leading work streams from planning through execution and closure.
• Travel may be required as needed by external clients.

• Act as an engagement or workstream lead across all aspects of a Service Now IT/OM Asset Management project and solution delivery, including design, configuration/development, testing, and deployment phases.
• Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships and demonstrate the value of EY services.
• Show excellent business acumen, making fact‑based decisions and resolving conflicts.
• Guide and provide industry‑leading practice expertise for Service Now IT/OM Asset Management process implementations, aligning business objectives with process and technology transformation.
• Analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Leverage Service Now AI capabilities, including Now Assist, AI Agents, and AI Control Tower, across ITAM, HAM, SAM, OT asset management, and CMDB‑driven workflows.
• Utilize Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and Service Now workflow integration.
• Shape AI‑enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Work in waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk and issue logs.
• Support pre‑sales efforts, including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or a similar discipline.
• Typically no less than 4‑6 years of relevant Service Now IT/OM Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
  • Service Now Certified…