Network Engineer

Description

Description

About ISG Technology

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.

Join in on the Success

As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 77, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!

Responsible for resolving escalated break/fix support tickets and small projects across the Routing & Switching, Data Center, Wireless, Security and Collaboration disciplines. The Network Engineer I will provide broad technical expertise and remote technical assistance as needed across all disciplines mentioned. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as, interacting directly with ISG customers.

This role also has working relationships with vendors to ensure that the team stays current with new vendor technologies and capabilities.

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”

You will utilize your ADMINISTRATIVE SKILLS to efficiently:

• Communicate and present objectives verbally and in writing to a variety of audiences.
• Create and implement detailed action plans.
• Manage and prioritize complex, changing workloads in a challenging technical environment.
• Complete Connect Wise data entry in an accurate and timely fashion.

You will use your COLLABORATIVE SKILLS to:

• Work both independently and as a member of a team for project execution.
• Collaborate with Senior Network Engineers and Lead Network Engineers to provide solutions to challenging problems.
• Participate in team training programs in order to maintain standards of the team.
• Develop and maintain positive relationships with vendors, and keep current on technology products.
• Work independently in a self-directed manner and collaboratively as a team leader or member.
• Support the company by completing other job duties as assigned.

You will use your TECHNICAL SKILLS to:

• Provide break / fix support to ISG customers.
• Participate in Service Desk overflow calls as required.
• Provide technical expertise across a broad range of solutions…