Technical Support Engineer in Wichita

Product Support Engineer (Technician)

Voice Products, Inc. is a technology-driven company specializing in telephone logging systems, video recording systems, dictation systems, and voice recognition software. Our company is rapidly growing throughout the Midwest, and is looking for qualified individuals to help our growing needs. This position is local to Wichita area within 50 miles.

Type:
Full-time Salaried. Industry: Computer Hardware;
Computer Software.

Required Experience:

Minimum two years IT technical support experience, or formal IT education. Required Travel: up to 50%, mileage reimbursement.

• Provide analysis, diagnosis, and troubleshooting of customer inquiries via phone, e‑mail, and in the field when necessary.
• Learn new products and applications as necessary to remain an expert.
• Install new equipment at customer sites.
• Support sales team in answering questions and understanding products.
• Perform basic hardware repair.
• Perform various miscellaneous tasks associated with product/customer support activities.

• Hardware troubleshooting and basic hardware repair experience.
• Software troubleshooting experience.
• Working knowledge of networks.
• Excellent communication and customer service skills.
• Good driving record.
• Must be available for up to 40%–60% travel. Mileage reimbursement for business use of a personal vehicle for travel to customer sites.

• Full benefits after 90 days of service.
• Casual work environment.
• Paid holidays.
• Vacation pay.
• Medical, dental, vision insurance.
• Sick time accrual.
• 401(k) program.

Voice Products, Inc. started in June 1990 and has been selling and servicing dictation and call logging products in the Midwest for over 36 years. Voice Products is the largest distributor of dictation and call logging in the Midwest, with more installations than any other reseller. We specialize in voice and video recording, speech recognition, computer assisted coding, courtroom recording, 911 call logging, and interview recording systems.

Our mission is to always exceed customer expectations with an emphasis on total customer satisfaction. We offer our customers qualified personnel for sales, product training, timely service, and software support as part of our continued commitment to service.