Teamcenter Architect

Responsibilities

• Understanding of Teamcenter architecture and components
• Knowledge of Teamcenter modules such as Workflow, Structure Manager, Change Management, Access Management
• Familiarity with Unix/Linux and Windows environments
• Knowledge of databases (Oracle / SQL Server)
• Experience with ITIL-based support processes
• Handle incidents and service requests using ITSM tools (e.g., Service Now, Remedy)
• Participate in problem and change management processes

• Analyze and resolve application, data, and workflow issues
• Monitor system stability, performance, and availability
• Manage incidents, service requests, and problem records via ITSM tools
• Perform root‑cause analysis and implement permanent fixes
• Support Teamcenter upgrades, patches, and hot‑fixes
• Conduct regression and UAT testing
• Support data migration and validation activities
• Participate in release planning and deployment

• Provide advanced troubleshooting for incidents escalated from 1st level
• Perform administrative system tasks: add or remove users, update roles/groups, respond to end‑user queries
• Identify and manage repeat incidents and problems within the application, validating problem call resolutions
• Communicate with the Siemens Global Technical Access Centre (GTAC) for known deficiencies
• Use change control processes to ensure all changes are approved, scheduled, and communicated
• Expertly troubleshoot complex incidents escalated from 2nd level
• Perform advanced problem management to identify root causes and implement resolutions
• Plan and execute release management for maintenance patches and related projects

• End‑user coverage of 4 hours per week initially, monitored monthly and adjusted as needed
• 24‑hour response time for open issues
• Support patches and updates to Teamcenter, maintaining code continuity with the Montreal Civil Teamcenter environment
• Conduct up to four weekend maintenance activities, including remote updates and testing in the pre‑production environment; production maintenance scheduled at least four weeks in advance; users advised not to access Teamcenter during maintenance windows
• Maintenance activities performed by the designated primary Product Architect; on‑site work required

• Strong analytical and troubleshooting skills
• Effective communication skills for interacting with technical and business users
• Ability to work independently and in cross‑functional teams
• Strong documentation and organizational skills

• Bachelor of Computer Science (required)

• Discretionary annual incentive
• Comprehensive medical coverage: medical, health, dental, vision, disability planning, insurance, pet insurance
• Family support: maternal and parental leaves
• Insurance options: auto, home, identity theft protection
• Convenience and professional growth: commuter benefits, certification and training reimbursement
• Time off: vacation, time off, sick leave, holidays
• Legal and financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing

• Base salary range: $120,000 to $140,000 per annum