IT Product Support Analyst Co-Op

Your Job

If you're a student who genuinely enjoys figuring out why something broke, is curious about how AI can change the way support works, and wants real responsibility on a fast-paced team - this co-op was designed for you.

Our team supports the applications, data pipelines, and integrations that keep Flint Hills Resources running - and we're actively transforming how that support gets done. AI agents, automation workflows, and smarter monitoring aren't future plans here; they're work in progress, and you'll be part of it.

Based on-site in Wichita, Kansas. Flexible hours (15-30 hrs/week) scheduled around your classes, primarily between 7:00 AM and 5:00 PM M-F. This position is structured as a co-op with the potential to transition into an internship in Summer 2025 or 2026.

• Troubleshoot and resolve technical issues related to data systems, data flows, and complex integrations - real issues, not simulated ones
• Investigate root causes of recurring problems, working alongside IT teams, end users, and vendors to find durable solutions
• Monitor alerts and alarms to protect the reliability of critical data and business processes
• Build and maintain documentation that supports both the team and end users
• Actively use the team's AI toolset to analyze problems, automate support processes, and drive identified automation opportunities to completion
• Collaborate with product teams to stay ahead of upcoming changes and contribute to better supportability
• Develop a working understanding of how the technology stack connects to real business outcomes

• Currently pursuing a degree or technical certificate in Information Technology, Computer Science, MIS, or a related field
• You're curious - you don't just fix things, you want to understand why they broke
• Foundational SQL knowledge: able to write or read basic queries
• Strong communicator who can explain technical issues clearly to non-technical stakeholders
• Genuinely interested in AI tools and what they can do - not just aware they exist

• Previous experience in IT support, troubleshooting, or customer service
• Familiarity with programming languages such as Python, Type Script, or .NET
• Exposure to event-driven or API-based integrations
• Curiosity about AWS services (Lambda, S3, Cloud Watch)
• Interest in graph databases, particularly Neo4j
• You've already experimented with AI tools on your own - for schoolwork, side projects, or just to see what they can do

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please  for additional information. (For Illinois E-Verify information , aqui, or tu).