Application Support Analyst II

Application Support Analyst III

Equity Bank is seeking a highly skilled and experienced Application Support Analyst III to join our dynamic IT team. This individual will be responsible for providing Level 2 and 3 support for core banking applications, troubleshooting and resolving complex application issues, and collaborating with business units to understand and translate application requirements into technical specifications. The role also involves managing application upgrades, patches, and integrations.

Key Responsibilities:

• Provide Level 2 and 3 support for core banking applications, including troubleshooting and resolving complex application issues.
• Collaborate with business units to understand application requirements and translate them into technical specifications.
• Manage application upgrades, patches, and integrations.
• Escalate issues to vendors as needed and coordinate with them to resolve application problems.
• Ensure the stability and performance of applications through careful monitoring and proactive maintenance.
• Utilize diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services.
• Maintain optimal uptime of in-house information systems and services.
• Update and write documentation and procedures and provide related training.
• Analyze, diagnose, troubleshoot, and resolve underperforming or inconsistent information systems processes.
• Assist with application-level user provisioning for new hires, personnel changes, and terminations.
• Follow established departmental procedures and checklists, as well as bank policies.
• Ensure compliance with internal controls and regulatory requirements.
• Other duties as assigned by supervisor or department head

Required Skills &

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Minimum of 5 years of experience in application support, preferably in the banking industry
• Strong understanding of core banking applications and systems
• Proficiency in troubleshooting and resolving complex application issues
• Experience with application upgrades, patches, and integrations
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of regulatory requirements and compliance in the banking industry

Preferred

Skills:

• Experience with Service Now and request management systems
• Familiarity with risk and compliance considerations in IT
• Knowledge of the role and functions of SFTP, Windows Services, and Single Sign-On
• Experience with scripting and automation

Find your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements:

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment:

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.