Service Desk Specialist II

Service Specialist II

As a Service Desk Specialist II, you'll handle more advanced technical issues and support internal banking systems. You'll also assist with small-scale projects and mentor Tier I staff.

• Collaborate with team members and other departments to ensure timely resolution of IT issues.
• Manage and complete daily tasks including monitoring and logging.
• Application-level user provisioning for new hires, personnel changes, and terminations.
• Resolve escalated issues from Tier I technicians
• Troubleshoot and support Active Directory, email systems, and banking applications
• Perform software installations, updates, and system configurations
• Collaborate on IT projects and process improvements
• Maintain detailed documentation in Service Now
• Troubleshoot hardware issues including performance, connectivity, and peripheral failures
• Coordinate with vendors for warranty repairs or replacements
• Maintain accurate inventory records of deployed and returned equipment
• Provide guidance and training to Tier I staff
• Follow established ETS policies and procedures
• Follow established internal control policies
• Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
• Other duties as assigned by supervisor or department head

• 2–4 years of IT support experience
• Effective telephone skills and etiquette
• Effective comprehension skills
• Effective time management skills
• Effective troubleshooting instincts and skills
• Previous banking experience strongly recommended
• Basic understanding of laptop and desktop hardware components
• Ability to follow standardized configuration and deployment procedures
• Experience with troubleshooting hardware issues including boot failures, connectivity, and peripheral devices
• Familiarity with Microsoft Intune and device setup processes
• Proficiency with Active Directory, Microsoft Office, and enterprise email systems
• Experience with ITSM tools (preferably Service Now)
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth.

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.