Teamcenter Architect

Teamcenter Architect

Location:

Wichita, KS (Onsite) Duration: 12+ Months Client:
Manufacturing Domain Video Interviews 7 - 15 years of experience

• Strong experience with Siemens Teamcenter PLM
• Good understanding of Teamcenter architecture and system components
• Hands-on knowledge of Teamcenter modules including Workflow, Structure Manager, Change Management, and Access Management
• Familiarity with Unix/Linux and Windows operating systems
• Working knowledge of Oracle and SQL Server databases
• Experience working within ITIL-based support environments
• Hands-on experience with ITSM tools such as Service Now, Remedy, or similar platforms
• Understanding of incident, problem, and change management processes

• Provide L2/L3 application support for Teamcenter PLM users
• Analyze, troubleshoot, and resolve application, workflow, and data-related issues
• Monitor application stability, system performance, and overall availability
• Manage incidents, service requests, and problem tickets through ITSM tools
• Conduct root cause analysis and implement long-term solutions
• Support Teamcenter upgrades, hotfixes, and patch deployments
• Perform regression testing and user acceptance testing (UAT)
• Support data migration, validation, and deployment activities
• Participate in release planning and production deployments

L2 Support Responsibilities

• Provide advanced troubleshooting support for incidents escalated from Level 1 support
• Perform administrative activities such as:
  • User creation and deactivation
  • Role and group updates
  • Handling end-user support requests
• Identify recurring issues and participate in problem management activities
• Coordinate with Siemens GTAC for Incident Reports (IRs) and Problem Reports (PRs)
• Ensure all system changes follow approved change management procedures

L3 Support Responsibilities (Remote)

• Handle complex technical issues escalated from L2 support teams
• Perform detailed root cause analysis and implement permanent fixes
• Support release management activities including deployment of patches and maintenance updates
• Participate in project-related enhancement and support activities

User Support Coverage

• Support environment consisting of approximately 50 users
• Provide end-user support coverage for 4 hours per week initially
• Support coverage and effort will be reviewed monthly based on business usage
• Maintain a 24-hour response time for all open support issues

Weekend Maintenance Support

• Participate in planned weekend maintenance activities for Teamcenter updates and patches
• Support maintenance and testing activities in the Teamcenter Pre-Production environment
• Production maintenance activities will be scheduled with a minimum 4-week advance notice
• Ensure alignment and code consistency with the Montreal Civil Teamcenter environment
• Weekend maintenance activities will be performed by the designated Product Architect
• Onsite support is required during scheduled maintenance windows

• Strong analytical and problem-solving abilities
• Excellent troubleshooting and debugging skills
• Effective communication skills with both technical and business stakeholders
• Ability to work independently as well as collaboratively within cross-functional teams