Teamcenter Architect

Job Description

Must Have Technical/Functional Skills.

• Siemens Teamcenter PLM
• Understanding of Teamcenter architecture and components
• Knowledge of Teamcenter modules such as:
  Workflow, Structure Manager, Change Management, Access Management
• Familiarity with Unix/Linux and Windows environments
• Knowledge of databases (Oracle / SQL Server)
• Experience with ITIL-based support processes
• Handle incidents and service requests using ITSM tools (Service Now, Remedy, etc.)
• Participate in problems and change management processes

• Provide L2/L3 support for Teamcenter PLM users
• Troubleshoot and resolve application, data, and workflow issues
• Monitor system stability, performance, and availability
• Manage incidents, service requests, and problem records via ITSM tools (Service Now, Remedy, etc.)
• Perform root cause analysis and implement permanent fixes
• Support Teamcenter upgrades, patches, and hotfixes
• Perform regression and UAT testing
• Support data migration and validation activities
• Participate in release planning and deployment

• Operations Support
• 2nd Level Support
• Provide advanced troubleshooting for incidents escalated from 1st level and perform administrative activities to maintain the system
• Add or remove users, update roles/groups and respond to end user queries
• Provide problem management for identifying repeat incidents and validating problem call resolutions
• Coordinate with Siemens Global Technical Access Centre (GTAC) for known/deficient areas (IRs and PRs)
• Leverage change control to ensure changes are approved, scheduled, and communicated
• 3rd Level Support - Remote:
  Provide expert troubleshooting for complex incidents escalated from 2nd level
• Plan and execute release management in deployment of maintenance patches and related tasks
• User Coverage:
  Support 50 users; end user coverage for 4 hours a week to start; 24-hour response time for open issues

Teamcenter Application Weekend Maintenance – Onsite:
To support patches and updates to Teamcenter and maintain code continuity with the Montreal Civil Teamcenter environment, the Siemens Partner will perform up to four (4) weekend maintenance activities. These maintenance activities include remote updates and testing in the Teamcenter Pre Production environment. Any maintenance on the Teamcenter Production environment will be planned a minimum of four (4) weeks in advance.

Users will be expected not to access the Teamcenter application during the weekend maintenance windows. Maintenance activities will be performed by the Siemens Partner’s designated primary Product Architect. On-site work is required.

• BACHELOR OF COMPUTER SCIENCE

Base Salary Range: $120,000 to $140,000 Per Annum

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing