IT Field Systems Technician

Essential Job Responsibilities (include but are not limited to)

• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Test, diagnose and resolve end user desktop/hardware, operating system, and application problems, including identifying and resolving desktop application interdependencies and/or conflicts.
• Setup and maintain user accounts, maintain computer and hardware inventory, provide meeting room A/V support.
• Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident, escalating an incident to IT subject matter experts and tracking resolution to required service level.
• Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices.
• Support the use and functionality of Microsoft Office 365 applications.
• Manage end user support requests as assigned in the Help Desk ticketing system.
• Serve as an escalation point for the IT Helpdesk.
• Assist with support readiness on Technology projects.
• Acquire and develop Subject Matter Expertise in Microsoft Office, workstations, audio/visual technologies, printing and other technologies, as directed by IT Leadership.

• Associate degree preferred.
• 4-5 years’ equivalent work experience in computer technology-related fields, required.
• CompTIA A+ Certification or demonstrated equivalent work experience or certification required.
• CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred.
• 4-5 years’ current Microsoft desktop operating system, mail client and applications experience, required.
• 4-5 years’ experience and demonstrated success in a service desk, or help desk, environment, required.
• 2-3 years’ user account creation and administration experience required.
• 2-3 years’ experience working in service desk roles, required.
• Excellent oral, presentation, analytical and written communication skills required.
• Exceptional focus on customer service required.
• Some travel required.

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life.

This role is eligible for the following:

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre‑Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Short‑term Disability
• Long‑term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well‑Being Stipend
• Personal and Professional Development

* These benefits do not apply to internship roles.

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

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