Technical Customer Care Specialist – Dealertrack FI

Responsibilities

• Provide technical customer support to ensure customer satisfaction with products and services
• Engage with customers to ensure understanding of product/service capabilities and operations
• Train customers in standard operational procedures and provide coaching/expertise to help resolve technical and procedural difficulties
• Liaise with product, service delivery and other teams to address unanticipated issues
• Work directly with clients via phone, email, chat and other electronic communication methods to resolve application and product issues
• Be responsible for routine customer questions relating to product usage within Dealer track support
• Provide support for technical issues related to the Cox Automotive suite of products
• Maintain expert-level knowledge of line of business processes and procedures
• Accurately log all customer information in the CRM tool

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document issues related to system performance and functionality
• Excellent communication skills (Verbal and Written)
• Strong problem-solving/troubleshooting skills
• Strong interpersonal skills and attention to detail
• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
• Ability to work independently as a team to deliver on individual and business goals

• High School Diploma
• GED