IT Help Desk Technician

Overview

Job Title: IT Help Desk Technician
Location: On-Site

Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization’s IT systems and users. This on-site role involves installing, maintaining, and troubleshooting hardware and software systems, assisting with printer and workstation issues, managing service desk tickets, and supporting various corporate IT operations.

• Install, configure, and update Windows operating systems and standard corporate software applications.
• Set up and troubleshoot network and local printers; order and manage printer supplies as needed.
• Troubleshoot hardware and software issues on desktops, laptops, and other peripheral devices.
• Manage and resolve service desk tickets in a timely and professional manner, documenting actions and resolutions accurately.
• Monitor and review audit logs and SIEM (Security Information and Event Management) tools to assist in identifying potential issues or security incidents.
• Provide end-user support and training, including clear communication with non-technical users.
• Perform new hire onboarding tasks such as setting up user accounts, email, and workstation hardware.
• Support inventory tracking and asset management of IT equipment.
• Escalate complex issues to senior IT staff when necessary.
• Follow IT policies and procedures to ensure security, compliance, and operational standards are maintained.
• Assist with IT projects, system upgrades, and maintenance tasks as assigned.

• Proven experience in a help desk or IT support role.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Working Knowledge of Power Apps and Power BI
• Familiarity with Active Directory, basic networking, and remote support tools.
• Excellent troubleshooting skills and attention to detail.
• Strong verbal and written communication skills; ability to communicate technical issues clearly to end-users.
• Ability to prioritize tasks and work independently or as part of a team.
• Experience working with ticketing systems and IT asset management is a plus.
• Must be able to lift and move IT equipment as needed.
• This is a full-time, HOURLY, on-site position.
• May require occasional after-hours support during critical incidents or maintenance windows.