IT Help Desk Technician

Position Summary

We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization’s IT systems and users. This on-site role involves installing, maintaining, and troubleshooting hardware and software systems, assisting with printer and workstation issues, managing service desk tickets, and supporting various corporate IT operations.

IT Help Desk Technician

On-Site

• Install, configure, and update Windows operating systems and standard corporate software applications.
• Set up and troubleshoot network and local printers; order and manage printer supplies as needed.
• Troubleshoot hardware and software issues on desktops, laptops, and other peripheral devices.
• Manage and resolve service desk tickets in a timely and professional manner, documenting actions and resolutions accurately.
• Monitor and review audit logs and SIEM (Security Information and Event Management) tools to assist in identifying potential issues or security incidents.
• Provide end-user support and training, including clear communication with non-technical users.
• Perform new hire onboarding tasks such as setting up user accounts, email, and workstation hardware.
• Support inventory tracking and asset management of IT equipment.
• Escalate complex issues to senior IT staff when necessary.
• Follow IT policies and procedures to ensure security, compliance, and operational standards are maintained.
• Assist with IT projects, system upgrades, and maintenance tasks as assigned.

• Proven experience in a help desk or IT support role.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Working knowledge of Power Apps and Power BI.
• Familiarity with Active Directory, basic networking, and remote support tools.
• Excellent troubleshooting skills and attention to detail.
• Strong verbal and written communication skills; ability to communicate technical issues clearly to end-users.
• Ability to prioritize tasks and work independently or as part of a team.
• Experience working with ticketing systems and IT asset management is a plus.
• Must be able to lift and move IT equipment as needed.

• This is a full-time, HOURLY, on-site position.
• May require occasional after-hours support during critical incidents or maintenance windows.