Library Resource Officer; Part Time

The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work

If you are looking for an opportunity to be a vital member of an innovative and customer focused organization where you can use your expertise to help take our Library services to the next level and make a difference in the lives of people every day; you may be just the person we are looking for! The Wichita Public Library has an immediate opening for an energetic, service-minded Library Resource Officer.

The Library Resource Officer will provide operational oversight related to the safety and security of library customers, staff, and building assets for the Wichita Public Library system. This includes being trauma-informed and community service oriented. Success in this position looks like awareness of public library services, management of customer user of library spaces, and customer referrals to community partners whose services can assist with access to housing, healthcare, and social services.

This position reports to the Support Services Division Manager and is responsible for the weekend oversight of spaces and providing necessary support to staffat the Advanced Learning Library to provide a safe, inclusive, and secure community space, for both customers and staff. In addition to managing spaces and use at the Advanced Learning Library. This position requires a people-first orientation, recognizing the wide range of needs of customers and adapts approaches to nonconfrontationally correct and de-escalate customer behavior.

This position will proactively engage with customers who appear to be struggling with any number of barriers and will encourage connections with area partners who can further assist.

• An innovative problem solver and change maker:
  You will lead improvements to the Wichita Public Library’s security model and fair and equitable behavior and enforcement of policies.
• An outstanding communicator and collaborator:
  You will make meaningful connections with Wichita’s diverse community and staff.
• Familiar with Wichita’s diverse populations and resources:
  You will be supporting staff in resolving crisis situations within the Wichita Public Library.
• Resilient and skilled in resolving conflict:
  You will manage interpersonally strained and crisis situations to support a safe, welcoming community space.
• Empathetic and passionate:
  You will support staff in the most challenging part of their job in der to support the needs of the Wichita community.

• Valuing Diversity:
  Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Decision Making:
  Choosing optimal courses of action in a timely manner.
• Professional & Technical Expertise:
  Applying technical subject matter to the job.
• Adaptability: responding positively to change and modifying behavior as the situation requires.
• Establishing Credibility:
  Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
• Handling Stress:
  Maintain emotional stability and self-control under pressure, challenge, or adversity.
• Listening:
  Fully comprehending spoken communication.
• Oral Communication:
  Engaging effectively in dialogue.
• Handling & Resolving Conflict:
  Managing interpersonally strained situations.
• Interpersonal Savvy:
  Considering and responding appropriately to the needs and feelings of other in different situations.

• Friday - Saturday 9:45am - 6:15pm
• Sunday 12:45pm - 5:15pm

• Posting may close at any time **

• Acts as a public service resource by engaging with library customers to provide day to day behavior support.
• Serves as primary role for monitoring and addressing the safety and security of library spaces are used and ensures the overall customer experience supports the Library’s mission.
• Exercises good judgment and can physically handle unruly individuals.
• Acts as a service resource by engaging with library customers to provide support for the effective use of the library by…