System Support Technician

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Full Time Wichita, KS, US

DEPARTMENT :
Technology

REPORTS TO
:
Infrastructure Manager

WHO WE ARE: Nuvative is a parent company that is helping businesses meet their goals through innovative technology and impactful employees. To recruit and retain top-notch talent, we consciously work to make and keep Nuvative an employer of choice. We provide our employees with a culture of kindness, fairness, learning and development, contribution, collaboration, diversity, innovative and fun.

Nuvative Inc., is looking for an experienced individual to provide advanced technical support and systems administration across our end-user computing and technology infrastructure environment. This position serves as a senior technical resource within IT Support, resolving complex technical issues while performing routine administration, maintenance, monitoring, and lifecycle activities for assigned systems and infrastructure.

The role works closely with other Technology teams to maintain reliable and effective IT services, participate in technical projects, improve operational processes, and ensure issues outside the position's assigned responsibilities are effectively diagnosed and coordinated with the appropriate system or service owner.

• Serve as a technical escalation resource within IT Support for incidents and requests that cannot be resolved through standard Level I procedures, while maintaining direct responsibility for assigned systems administration and infrastructure support duties.
• Diagnose and resolve complex or recurring issues involving endpoints, operating systems, software, peripherals, remote access, authentication, connectivity, virtual desktop services, and other supported technologies.
• Perform advanced technical troubleshooting to identify whether issues originate with an endpoint, user configuration, application, identity service, network, server, or other platform, resolving issues within the role's authority or escalating them to the appropriate internal team.
• Administer, configure, monitor, troubleshoot, and maintain assigned servers, cloud resources, virtual machines, virtual desktop resources, and related infrastructure in accordance with established standards and delegated authority.
• Provision, configure, maintain, patch, and decommission assigned systems, endpoints, and infrastructure resources according to approved lifecycle and change-management procedures.
• Monitor system health, availability, capacity, performance, and operational alerts; review logs and diagnostic information to identify issues, determine root cause, and coordinate or implement resolution.
• Support backup and recovery operations, including monitoring backup health, investigating failures, performing approved restores, and validating recovery results.
• Perform delegated directory, identity, device, group, and access administration within established procedures and permissions; elevate privileged access, architecture, policy, and other higher-risk changes to the appropriate owner.
• Perform routine network-services administration and troubleshooting within delegated responsibilities and diagnose connectivity, addressing, name-resolution, and related issues.
• Troubleshoot supported applications at the endpoint and infrastructure layers and coordinate with internal teams or vendors when resolution requires application administration, licensing, integrations, workflow changes, or business-process configuration.
• Use scripting and automation tools to improve repetitive systems administration, endpoint management, reporting, troubleshooting, and support activities.
• Develop and maintain technical documentation, standard operating procedures, knowledge-base articles, troubleshooting guides, deployment instructions, and system configuration records.
• Identify recurring incidents, configuration issues, and operational trends and recommend improvements to systems, monitoring, documentation, training, or support processes.
• Participate in Technology projects involving…