Technology Training & Development Analyst

Job Title

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You'll find an environment where you're encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Designs, develops, and delivers the training and digital content that drives employee adoption of the bank's business systems and workplace technology, including instructor-led and virtual training, instructional video, user guides, quick reference guides, and internal communications. Engages early in system implementations and migrations to develop hands-on proficiency in each platform from an end-user perspective, elicit requirements from project managers and business stakeholders, and support user acceptance testing prior to rollout.

Partners with business units, IT teams, vendors, and subject matter experts to deliver practical, audience-specific enablement for business applications, Microsoft 365, and AI tools, carrying each deliverable through stakeholder review to final approval. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships.

Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities.

All expectations described in the job description's essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Design, develop, and facilitate instructor-led and virtual training on business applications, Microsoft 365, and AI tools, including role-based training for new hires and materials for departments that deliver their own training. Evaluate training effectiveness and revise content and delivery approach based on the results.
• Produce instructional video end to end, including scriptwriting, voiceover recording, desktop and mobile screen capture, post-production editing, and final quality review prior to publication.
• Develop and maintain a library of end-user documentation, including user guides, quick reference guides, onboarding instructions, readiness checklists, announcement articles, intranet knowledge pages, and recurring technology communications. Produce alternative content formats where better suited to the audience or the subject matter.
• Plan, produce, and facilitate live and virtual enablement events, including production support and post-event content delivery.
• Engage early in the project lifecycle on system implementations and migrations, participating in vendor sessions, discovery and requirements sessions, and internal project meetings to develop hands-on proficiency in the platform from an end-user perspective. Advise project teams on usability, training impact, and adoption readiness.
• Support user acceptance testing by executing test scenarios against configured workflows, with cross-platform validation across desktop browser and mobile. Document and report defects to the project lead, including root cause observations and recommended resolutions, and retest once fixes are applied.
• Elicit and document business requirements, current-state process flows, and use cases in partnership with project managers, business stakeholders, and subject matter experts, including risks and downstream impacts to end users. Identify process and documentation improvement opportunities surfaced during this work and present recommendations to business owners.
• Coordinate stakeholder review and approval cycles for all deliverables, incorporating feedback through successive revisions until sign-off, then transition final assets to the business owner for distribution and ongoing use.
• Manage assigned project workload against stakeholder-agreed deadlines, balance assignments across the team based on capacity, and track dependencies owned by others to keep deliverables on schedule.
• Develop employee…