Boeing IT Assistant

Department

Ennovar Tech Services and Solutions

Wichita, KS - Other Wichita Location

Part Time

$14 - 18 per hour

Based on class schedule

This position requires access to EAR or ITAR controlledtechnologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement ofbeing a “U.S. Citizen”.

Ennovar is looking for a student to work at Boeing Aero Systems asan IT student assistant.

• Monitor queues for Incidents or Service requests that requireresolution. Escalate to level 2 and level 3 teams in case assistance is required to resolve any issue.
• Update the existing Customer Standard Operating Procedure (“SOP”)manuals, withthe customer’s approval, based on an agreed-uponfrequency to reflect changes to the existing processes.
• Assist in end-user onboarding for remote Users for those tasks that cannot be fulfilled locally by deskside technicians through the LMIRescue tool.
• Prioritize work based on the Priority of the Ticket, which isaligned to impact and severity.
  
  Track aging and open tickets and service requests. For open tickets requiring sparesandaccessories, work closely with the Customer’s asset management team in organizing such sparesand accessories.
• Follow the approved SOP manual (e.g. desktop/laptop naming conventions, laptopbuilding/rebuilding checklist, surrender of equipment).Wipe and sanitize hard drives in accordance with the approved SOP manual.
• Deliver devices to the Customer’s device-as-a-service (“DaaS”)vendor for disposal.
  
  Perform ticket lifecycle managementdocumenting work notes related to Incident resolutionand attachingthe relevant knowledge articles used to solve the issue.
• Isolate system issues; diagnose standard software issues &report hardware issues to respective third-party vendors.
• Provide End-user assistance in submitting Service requests.
• Track and report the status of installs, moves adds, and changes(“IMAC”) requests.
• Install new or enhanced functions or features: hardware, software,peripherals, andconfigurations (e.g., peripheral upgrades, systemreconfigurations, special requisition installations).
• Perform proactive and regular checks for assets installed inmeeting rooms from a readiness perspective. Assist the level 3 teamin carrying out various tests.
• Transfer user data on an as-needed basis.
• Create and modify knowledge articles on issues that have beenresolved. Set up hardware for new End Users.
• Quarantine virus from respective desktop/laptop with the Customerantivirus software as per the guidance from the Customer centralsecurity team.
• Provide hardware support to desktops, laptops (Windows), and thinclients.
• Fulfill software installations/changes that cannot be automated forremote installation.
• Perform hardware imaging, deployment, and repair management services.
• Provide operating System (“OS”) & standard software support(Core load, Windows 10) on desktops.
• Install and provide first-level support on business-specific
  
  Applications, installing Applications and upgrades.
• Perform the following when de-installing equipment: de-tagequipment, erase and dispose of data and information residing onhard drives, wipe and sanitize storage media, strip for disposal,update in the asset tracking system that the equipment has beende-installed and disposed of, and prepare the equipment to be sentto the Customer designated third party vendor for collection and disposal, follow Department of Defense wipe process as documented in the SOP manual, in cooperation with the DaaS vendor.
• Follow-up with a designated third-party vendor on hardware devicereplacement where needed.
• Steady-state asset refresh (does not include project activity ofbulk device replacement).
• Image backup of assets for terminated Users will follow the processdescribed in the SOP manual and store such backups on Customer-provided infrastructure.
• Work with DaaS provider to follow Customer processes for end-userasset management.
• Set up and configure smartphones for Customer End Users by installing Customer corporate Applications and transferring databetween old and new smartphones.

• Must be able to work 20 hours a week
• Capacity to understand and communicate operational concepts andbest practices.
• Demonstrates executive presence, poise, commitment, and character.

Ability to communicate with others and accurately exchangeinformation