Administrative Officer II

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website .

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Description of Work

ENCSD is recruiting for an Administrative Officer that will function as the Digital Systems & Learning Coordinator. This position will be responsible for Student Information System (SIS) coordination and reporting, staff training and digital systems onboarding, policy development support and compliance coordination, technology procurement and E-Rate process support and cross-department systems alignment and workflow optimization across departments. This role functions as a liaison between instructional staff, administration, and IT to ensure accurate data management, consistent system use, and alignment with policies and regulatory requirements.

Knowledge

Skills and Abilities

/Management Preferences

Job duties include but are not limited to:

• Student Information System (SIS) Coordination
• Coordinate and support SIS usage across the organization
• Ensure accuracy, integrity, and consistency of student data
• Develop and maintain reports for internal and external use
• Train staff on system use and data entry procedures
• Support continuous improvement of system processes
• Design and deliver professional development on digital tools
• Develop onboarding and ongoing training resources
• Provide guidance on appropriate use of digital technologies
• Support procurement processes for technology resources
• Assist with vendor coordination and product evaluation
• Support E-rate processes and documentation requirements
• Policy Research, Development, Implementation & Compliance
• Coordinate and support the research, development, and implementation of institutional policies
• Support leadership in policy governance processes
• Develop and maintain staff, student, and family handbooks
• Design training systems to support policy understanding
• Monitor implementation of policies and procedures
• Track policy review cycles and coordinate updates
• Analyze effectiveness of procedures and recommend improvements
• Training and Compliance
• Develop and deliver compliance-related training
• Monitor adherence to established policies and procedures
• Support audit preparation and documentation
• Assist in ensuring alignment with regulatory requirements
• Systems Coordination & Operational Support
• Identify opportunities to improve workflow efficiency

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three years of experience in information systems, education or administrative management; or an equivalent combination of education and experience with at least 5-7 years of progressive experience in data systems coordination, staff training/professional development, technology coordination or support and policy development and compliance.

ASL experience highly preferred but not…